Product Support

Select your instrument below to troubleshoot common support issues. Please contact support@decagon.com for additional questions. 

BENCHTOP INSTRUMENTS (SOILS)  
HYPROP  
TRUEDRY CV9 MOISTURE CONTENT ANALYZER  
WP4C WATER POTENTIAL METER  
VAPOR SORPTION ANALYZER (VSA)  
CANOPY ENVIRONMENT  
DAVIS CUP ANEMOMETER  
DS-2 SONIC ANEMOMETER  
ECRN-50 LOW-RESOLUTION RAIN GAUGE  
ECRN-100 HIGH-RESOLUTION RAIN GAUGE  
ECT AIR TEMPERATURE SENSOR  
PHOTOSYNTHETIC ACTIVE RADIATION (PAR) SENSOR  
PYR SOLAR RADIATION SENSOR  
VP-4 VAPOR PRESSURE, BAROMETRIC PRESSURE, HUMIDITY, & TEMPERATURE SENSOR  
CANOPY MEASUREMENT  
ACCUPAR LP-80  
DENDROMETER D1 - MANUAL  
DENDROMETER D6 - AUTOMATED  
INFRARED THERMOMETER  
LEAF WETNESS SENSOR  
SC-1 LEAF POROMETER FOR STOMATAL CONDUCTANCE  
SPECTRAL REFLECTANCE SENSOR (SRS)   
DATA LOGGERS  
EM50 DIGITAL/ANALOG DATA LOGGER  
EM50G WIRELESS CELLULAR DATA LOGGER  
EM5R WIRELESS RADIO DATA LOGGER  
EM5B ANALOG DATA LOGGER  
PROCHECK SENSOR READ OUT SYSTEM  
HYDRAULIC CONDUCTIVITY  
DUALHEAD INFILTROMETER  
MINI DISK PORTABLE TENSION INFILTROMETER  
UMS KSAT BENCHTOP SATURATED HYDRAULIC CONDUCTIVITY INSTRUMENT  
LYSIMETERS  
DRAIN GAUGE G2 PASSIVE CAPILLARY LYSIMETER  
DRAIN GAUGE G3 PASSIVE CAPILLARY LYSIMETER  
SMART FIELD WEIGHABLE CONTROLLED LYSIMETER  
PORE WATER SAMPLERS  
SK20 SUCTION CUP  
SPE20 SUCTION CUP  
SIC20 SUCTION CUP  
SKS20/SPE20/SIC20 SUCTION CUPS WITH SHAFT STORAGE  
PORE WATER VACUUM COLLECTION SYSTEMS  
VACUPORTER PORTABLE ELECTRIC VACUUM CASE  
VPS-2 RUGGED HAND OPERATED VACUUM FLOOR PUMP  
VS-SINGLE/VS-TWIN TENSIOMETER CONTROLLED VACUUM SYSTEMS  
VS-PRO TENSIOMETER CONTROLLED VACUUM SYSTEM LCD DISPLAY  
SDI-12  
SDI-12 WEBSITE  
SOFTWARE  
DATATRAC 3  
ECH2O UTILITY  
THERMAL INSTRUMENTS  
KD2 PRO THERMAL PROPERTIES ANALYZER  
VOLUMETRIC WATER CONTENT SENSORS  
GS1 LOW COST RUGGEDIZED SOIL MOISTURE SENSOR  
GS3 RUGGEDIZED SOIL MOISTURE, TEMPERATURE, & ELECTRICAL CONDUCTIVITY SENSOR  
EC-5 SMALL SOIL MOISTURE SENSOR  
10HS LARGE SOIL MOISTURE SENSOR  
5TM SOIL MOISTURE & TEMPERATURE SENSOR  
5TE SOIL MOISTURE, TEMPERATURE, & ELECTRICAL CONDUCTIVITY SENSOR  
MAS-1 4-20 MILLIAMP VOLUME SOIL MOISTURE SENSOR  
WATER LEVEL ELECTRICAL CONDUCTIVITY  
CTD-10 SENSOR ELECTRICAL CONDUCTIVITY TEMPERATURE DEPTH  
ES-2 ELECTRICAL CONDUCTIVITY TEMPERATURE  
PS-1 IRRIGATION PRESSURE SWITCH  
WATER POTENTIAL  
MPS-2 CALIBRATED WATER POTENTIAL SENSOR  
MPS-6 DIELECTRIC WATER POTENTIAL SENSOR  
T4 FIELD TENSIOMETER  
T5 LABORATORY TENSIOMETER  
T8 EXTERNAL REFILLING TENSIOMETER  
TS1 SMART TENSIOMETER